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Job ID: #J012

MQDC: Customer Experience Marketing

Job Responsibilities
  • Develop and deploy the company‚Äôs market segmentation, competitive positioning, traditional and digital marketing initiatives and customer experience strategies.
  • Develop customer experience as a key enabler by creating a memorable brand and customer experience. Establish the systematic collection and application of customer experience insights for strategic advantage and growth.
  • Build the customer lifecycle and create a managed communication strategy to prioritize and integrate the full range of our solutions and services.
  • Map out the existing customer experience, documenting all the phases and steps, and how the different parts of the experience interact
  • Understand different customer personas, and how the experience differs across them
  • Journey mapping, including all communication, touchpoints and target customer
  • Lead the net promoter score program, running all surveys, and analyzing survey data to understand current pain points and gaps in the customer experience
Qualifications
  • Bachelor's Degree or Master's Degree in Marketing or related fields.
  • At least 8 years' experience in marketing
  • Solid experience in brand management , lifestyle development

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All applications will be reviewed within 72hrs. If you have further questions about DTGO, say hello here.

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About DTGO

DTGO Corporation Limited (DTGO) is a Business-Social organization that has been dedicated since its founding in 1993 to the generation of well-being for society through a better understanding of human behavior and holistic living eco-systems.

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